Abbeydale Picture House FAQs

Important information about COVID-19

 

The safety of our staff and customers is always our number one priority and we have put a detailed plan together to ensure that all health & safety aspects of these events are properly managed.

 

We will be adhering to up-to-date government guidance relating to Covid-19, as well as that of the UK Cinema Association. We ask that you do not attend the event if you are displaying symptoms of coronavirus or if you have been asked to self-isolate.

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If we have to cancel the events due to COVID-19, we will notify attendees as soon as possible and refund customers their ticket money at face value. Face value is the cost of the ticket, excluding the booking fee. If you have any queries regarding the health and safety of this event, please email us at hello@thevillagescreen.com

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How do I contact customer services?

 

For any queries relating to the event or tickets, please contact hello@thevillagescreen.com or by phone on 07947 892738.

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Will I receive a physical ticket(s)?

 

You will receive an online booking confirmation email with your tickets attached. Please bring your tickets with you to the event, either printed or on your phone. You can also view your tickets by logging into your account via www.thevillagescreen.com/account/my-account.

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Will I be allocated seating?

 

There will be enough seating for everyone attending the event. Seating is allocated first come, first served and whilst we will try our best to seat groups of friends/ family together, we cannot guarantee that this will always be possible. We advise you to attend early to reserve your seats.

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How do I reserve seats?

 

You may wish to bring something with you to reserve your seats before the screening starts, like blankets. We cannot be held responsible for any personal belongings going missing during the event.

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What if I’m in a wheelchair?

 

The event is accessible for wheelchair users. If you are a wheelchair user, please let us know in advance by emailing us at hello@thevillagescreen.com so we can reserve a suitable space at the event for you.

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I have a carer, can my carer attend the event with me?

 

We offer a 50% discount on carers tickets. Please email us at hello@thevillagescreen.com if you need your carer to attend the event with you and we will send you a discount code to use online.

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What if I book a child or concession ticket?

 

We may ask for photographic ID for children if they look over 16, so please come prepared. If you have booked a student or senior ticket, you should also bring suitable identification with you. We reserve the right to refuse entry if you are unable to present valid proof of identity.

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Can I pay by card?

 

For health and safety purposes, this event is card only.

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Is there a minimum age for this event?

 

Please check the age restriction for your chosen film by visiting Pop Up Cinema — The Village Screen. We may ask for photographic ID if you or anyone in your group looks under the certified age for your chosen film. We reserve the right to refuse entry if you are unable to present valid proof of identity.

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Is this event indoors?

 

Yes, the event takes place inside The Abbeydale Picture House but please note that food vendors will be located outside, in the car park area. Please bare in mind that The Abbeydale Picture House is an unheated venue, so wearing many layers and wrapping up warm is a must! You can even bring blankets.

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Will there be toilet facilities?

 

Yes, there will be toilet facilities at the event.

 

What should I wear?

 

We recommend wrapping up warm, think cosy, hats, gloves, scarves, snuggly jumpers! You may also wish to bring a blanket for extra comfort.

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What should I bring?

 

Bring your E Tickets with you, either printed or on your phone/ device. If you have booked a student or senior ticket, you should also bring suitable identification with you. Please also dress appropriately (see "what should I wear?" above)

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Can I smoke at the venue?

 

No, smoking is prohibited. You will need to leave the event to smoke.

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Can I talk during the screening?

 

We politely ask attendees not to talk during the screening and not to disturb other guests. We reserve the right to remove guests from the screening room who continually disturb others.

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Will this film have subtitles?

 

This film will not be subtitled, however you can download the app 'Subtitles Viewer!' on the app store for free. This app enables you to download the film's subtitles onto your device, which you can use whilst watching the film. Please get in touch with us on hello@thevillagescreen.com if you would like any further information about this.

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Will there be parking?

 

There is no parking available at The Abbeydale Picture House. We recommend using local transport and taxis where possible.

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Can I bring a dog/ pet with me?

 

We absolutely love dogs but unfortunately, we are unable to accept dogs or any other animals into the event.

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What if I’m unable to attend the event?

 

Please note, we do not offer refunds on ticket purchases, unless you have purchased Ticket Protection insurance and meet the specified requirements.

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Will you refund my ticket purchase?

 

We do not offer refunds on ticket purchases. If we have to cancel the event due to COVID-19, we will refund your ticket at face value.